Cancellations shall be considered only if:

• A valid request is made in this regard within 30 (Thirty) days of receipt of Preventive Health Care Plan by you.
• The entire Preventive Health Care Plan Welcome Pack is returned to OnePlus Health within 14 (fourteen) days of receipt of the Cancellation request as aforesaid. For calculation of the aforesaid periods, the records of dispatch, delivery and communications available with OnePlus Health shall be considered final.

No Cancellation shall be carried out if you have purchased the Preventive Health Care Plan under any celebratory / festive offer, or any special / discounted offer of any kind whatsoever.

No Cancellation shall be carried out if you have purchased the Preventive Health Care Plan under any interest free easy monthly instalment (EMI) option offered by OnePlus Health.

No Cancellation shall be carried out if you have in any way availed any of the benefits available under the Preventive Health Care Plan prior to confirmation of Cancellation by OnePlus Health.

In the event a request for Cancellation is received by OnePlus Health after dispatch of the Preventive Health Care Plan Welcome Pack to you, OnePlus Health Service shall deduct an amount of Rs. 1,000 (Rupees one thousand only) or 10% of the membership fee whichever is higher from your Membership Fees and only the balance shall be refunded to you as part of the Cancellation.
In the event a request for Cancellation is received by OnePlus Health after a positive welcome call to you, OnePlus Health shall refund up to a maximum of 50% of the membership fee of your Membership Fees only.

Processing fee charged under the ‘EMI Option on Credit Cards’ program is non-refundable.

All Cancellations as approved by the OnePlus Health management as per their discretion shall ordinarily be processed within 21 days of receipt by OnePlus Health of the Preventive Health Care Plan Welcome Pack. In the event the entire Preventive Health Care Plan Welcome Pack is not received by OnePlus Health within 14 (fourteen) days of receipt of a valid request for Cancellation by OnePlus Health, shall deduct an amount of Rs. 2,500/- (Rupees two thousand five hundred only) or up to 50% of the membership fee whichever is higher from your Membership Fees and only the balance shall be refunded to you as part of the Cancellation.

Credit of the Membership Fees to your bank account / credit card account upon Cancellation and refund by OnePlus Health shall be as per policies and timelines followed by the banks involved and OnePlus Health shall not be responsible for any delays in this regard.

All Medicals Bills to be sent within 30 days from various Medical Practitioners on procuring them. In Patient Department service not prevalent on OPD plans.